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Term & Conditions

Your booking

When you make a booking with us you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A contract will exist upon our accepting any monies from you towards the booking or upon the issue of our Confirmation/Invoice, whichever is the earlier. These conditions in conjunction with the information set out in our published information form the entire agreement between yourself and ourselves.

 

Making a booking

When you make a bo`oking with Eco  Travel Vietnam Ltd., Co and we accept it, the total cost of the holiday becomes payable immediately, unless we have agreed that you should pay a deposit initially. In any case, the minimum amount payable upon booking is the 30% of the total package price or USD200 per person whichever is the greater. A confirmation invoice will then be sent to you. The full balance of your holiday must be paid at our office when you arrive Viet Nam by credit card or cash.

 

Prices

Prices are fixed at the time of booking and generally will not be subject to surcharges. The only exception to this will be an increase in our costs arising as a result of any government action including but not limited to new or increased taxes such as VAT.

 

Financial Protection

We are licensed by Vietnam National Administration of Tourism number 0701. This ensures that in the event of our failure your money will be protected; if you are on holiday at the time, arrangements will be made for you to complete your holiday and return home. The flights we provide are supplied by other Vietnam airline holders and are protected by their bonds.

 

Changes by you

If you wish to change your Tour booking with Eco Travel Vietnam Ltd., Co. in any way and we can accept the change, we reserve the right to make a charge of USD10.00 per person per amendment. Where changes are not possible without additional costs being incurred we will advise you of the cost of the change and require your acceptance before implemeting the change.

Please note that where your booking with Eco Travel Vietnam Ltd., Co. includes domestic flight tickets in Vietnam countries, Eco Travel Vietnam Ltd., Co. acts as an agent for the airline or flight consolidator in a ‘split-contract’ arrangement. Changes to your air tickets will incur airline or flight consolidators’ amendment charges. Where amendment to air tickets is possible Eco Travel Vietnam Ltd., Co. will make an amendment charge of USD30 per ticket in addition to any amendment charges levied by the airline or flight consolidator.

 

If you cancel your booking

+ You or any member of your party may cancel all or part of your tour at any time providing that the cancellation is made in writing to us by the person who made the original tour booking. You will receive a refund of the full cost of your booking less the cancellation fees specified below. In exceptional circumstances it is necessary for us to incur costs on your behalf to secure accommodation or other services in advance of the 30-day deadline. We reserve the right to with hold refund of these costs, even if you cancel before the 30 day deadline.

+ You will have to pay 15% on the total price of the tour together with the bank fees result from this cancellation when you make your cancel of the tour booking before 15 days since the starting day of the land tour.

+ You will have to pay 25% on the total price of the tour plus bank fees if you cancel your booking with us before 10 days since the starting day of the land tour.

+ You will loose all your deposit with us if you cancel later 5 days since the starting day of the land tour.

+ In case there are several weather conditions we will discuss and offer you to have an alternative program with equivalent services’ quality of old program. Otherwise we will refund you a part of the cost. We will not accept to have to pay any compensation for over fees on the total cost we received from you.

 

Complaints

We do our very best to ensure that your tour arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you please let us know at the earliest opportunity, if necessary by telephoning our office from wherever you may be. If a problem arises during your Holiday or Tour it is important that you advise our representative at the earliest opportunity who will endeavour to put things right. Your letter will be given prompt attention. If you fail to follow this simple procedure we cannot accept responsibility, as we would have been deprived of the opportunity to investigate the matter and where possible rectify any problem.

 

Group Discounts

15 – 31 pax : + 1 FOC

32 pax up : + 2 FOC

 

Children discounts

FREE CHARGE for under 2 years old.

From 2 – 9 years old, 30% discounts .

From 10 up, full charge will be applied.

 

Policy of information security 

Eco Nature Travel undertakes that your information is absolutely secure; we do not provide any information to another person without your permission.

Purpose of collecting information

Eco Nature Travel collects your basic information such as name, email, phone number, etc…to communicate with you about the tour and other services of our company more conveniently as follows:

• Keep your personal information to complete the registration procedures and booking.

• Upgrade services and products suited to your needs and likings.

• If you agree, Eco Nature Travel will provide and send the promotions (if any), some of utilities such as travel tips, support services for customers, etc…to you.

Sharing information

Eco Nature Travel ensures that we just use your personal information to serve aforementioned purposes. We will not sell, distribute or rent your personal informationout to another person except for these following specific cases:

•According to a legal request from a government agency or when we believe that doing so is necessary and appropriate for complying with the legal request.

• In the remaining cases, we will notify specifically to you when we disclose your information to another person and your information is not provided without your permission.

Information security

We undertake that your information is absolutely secure. To protect your personal information that you provide to us, we have performed and used suitable systems and management processes.

Furthermore, we have implemented and used the security processes and physical and technical limitations for access and using of personal information. Only authorized employees are permitted to access your personal information to perform their duties for our services.

All your transactions will be secured by SSL at the system of MasterCard. Eco Nature Travel ensures that all information of your card is absolutely secure at MasterCard and Vietcombank.

Source: www.ecotravelvietnam.com